Payments: Double D Cycles accepts those credit cards and payment methods that are offered during our checkout process. By purchasing through our online store, you understand and authorize that upon purchase, your credit card will be charged for the full amount of your purchase payable to Double D Cycles. If you are in the La Crosse, WI area, we offer a local pickup option in order to save you the shipping charges.
Returns:(Link to Exchange/Return Form is at the bottom of this page. Please read return policy before filling out form and returning any items.) Please return items within 30 days. Because our great values change frequently as we locate new and exciting deals for you, our 30-day returns gives you time to return a purchase while helping us to keep our merchandise assortment fresh and in season.
As you may expect, we ask that you return your purchase in unused condition. Any item with obvious scuffs/wear marks or that has been used for "a ride" or "worn once" will be considered used and will not be accepted for a return or exchange. To be accepted for return, items must be in the original new condition, including the original product packaging, documentation, warranty cards, manuals, and all included accessories. Any item that you received with tags attached must be returned with those tags intact and attached. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually. All items must be shipped back to our warehouse inside of an appropriate size shipping box, the item's box cannot be used to ship items back to our warehouse. Returns that do not meet these requirements will be sent back to you and no refund will be issued.
* Can I have a refund\credit issued to a different payment method than was used for the purchase?
All refunds that are issued are refunded/credited back to the original payment method used for purchase. We are unable to refund an alternate payment method.
* Will I be charged for return shipping?
Return shipping is at your expense (non-refundable), using the carrier of your choice. Please make sure you keep a tracking number for your records.
* Will I be charged to have my exchange order shipped?
We offer one exchange per order and ship it for free, standard shipping. If a second exchange is required, you will be charged for the actual shipping costs. Please do not send cash or personal checks as we do not accept those payment methods.
* Will I be issued a refund for the shipping cost I paid to have my original order shipped to me?
Unfortunately no. We do not refund the original shipping costs paid to have your order shipped to you as this is a service that is paid to FedEx, UPS or USPS to have your order delivered. You will be refunded the original amount of the item(s) only.
* How Do I Make an Exchange?
A link to our exchange/return form is at the bottom of this page. Print it out and please fill it out COMPLETELY. Send form with the merchandise to be returned. The address to return merchandise to is printed on the exchange/return slip.
* What carrier should I use?
You may use the carrier of your choice. Simply address your return package to the Double D Cycles return address shown on the exchange/return form. Then take your package to the carrier of your choice. We highly recommend using a carrier that has tracking information: FedEx or UPS. If using USPS, we recommend getting Delivery Confirmation. Return shipping is at your expense and is not refundable.
* Rejecting Packages or Undelivered Packages
If your package is rejected or marked as returned to shipper upon delivery, your initial shipping cost will not be refunded. The actual amount we paid to have your order ship will be charged to you as FedEx/UPS/USPS will bill our account a second time to return the package to our warehouse facility.
Link to Exchange/Return Form click here: Exchange/Return Form